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PAYMENT OPTIONS

We prefer Paypal.  We feel that the protections offered both the buyer and the seller by Paypal are some of the best of any payment processor.  You can pay with a credit card or e-check through Paypal whether or not you have an account, however, if you don't have a verified account it may take longer to process your payment, which could delay your shipment. 

If you prefer to pay by mail we will accept only United States Postal Money Orders, which must be purchased at the Post Office.  No personal checks, cashier's checks, or any other type of money order will be accepted.  Payments by mail must be received within 7 business days of placing your order, or the merchandise will be returned to active inventory. Mailing information will be provided when your order is placed.

If you experience any problems at checkout, or have any questions regarding payment choices, please contact us at silkwormcrafts@gmail.com, or by using the 'Have a Question?' link on the item page.



RETURN POLICY

Vintage items, including jewelry and collectibles, are not new, and thus may show a certain amount of wear typical for an item's age and use.  Vintage items are normally sold as-is, no returns.*  We take great care to accurately describe our items, and include photos in our listings of any flaws we find.  However, if there is an exceptional problem or concern, please notify us and we will do what we can to make it right.

All other returns/refunds are handled on a case-by-case basis. If you have a problem or concern about a transaction, please notify us within 3 days of receipt of your item. If you feel an item was not as described, or arrived damaged beyond any flaws already noted in the description, please be prepared to provide photos of both the item and the packaging, indicating the damage or discrepancy.

If we agree to a return/refund, the item must be shipped back to us with delivery confirmation before a refund will be processed. If the problem was due to our error, you will be reimbursed for your actual shipping costs. Shipping for all other returns will be at the buyer’s expense.

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*DISCLAIMER ON VINTAGE ITEMS

Vintage jewelry and collectibles are generally not new, and as such may exhibit signs of wear. We are careful to disclose any flaws we may find, and will describe them in the listing so our buyers may make an informed decision. Being human we may miss something, but we will never intentionally misrepresent the items we sell.


DISCLAIMER ON LEATHER GOODS

When purchasing natural leather items, please be aware that slight variations in color and patina will occur with the dying and sealing process. There may also be markings in the leather which occur naturally due to environmental factors and the tanning process. These variations are not flaws, but merely add to the beauty and special nature of handcrafted leather goods.


Please feel free to ask us any questions you may have about an item before purchasing, and to request additional photos if needed. It’s never a bother, and we try to answer all questions promptly.


WE APPRECIATE YOUR BUSINESS, AND HOPE TO HAVE YOU AS ANOTHER HAPPY AND SATISFIED CUSTOMER.